Delivery & Returns
Christmas Delivery
UK Tracked: Last order date is 18th December to arrive in time for Christmas.
International tracked: Last order date is 11th December to arrive in time for Christmas.
Standard Shipping
| Standard Delivery | 3-4 working days | Free |
| Next Day Delivery | Next working day - order before 2pm | £8.00 |
| EU Delivery | 3-5 working days | £15.00 |
| Worldwide | 3-10 working days | £20.00 |
For all orders over £200, we offer free worldwide delivery.
We now ship worldwide. All prices shown on Iggy & Burt include the applicable VAT rate. For any queries regarding VAT, please contact HM Customs at hmrc.gov.uk/vat.
Please ensure to check your billing address, if it is incorrect we may not be able to process your order and you may incur additional costs to you debit/credit card.
We will be unable to deliver to a P.O Box and we will need a property address and contact number for delivery.
Europe
Please be aware that you may now be subject to import duties when ordering from Iggy & Burt. We are a British company based in London and you may be charged to collect your item.
Returns
We offer free returns for the UK only with Royal Mail and you can return all packages with Royal Mail here.
Please take all returned packages to your local Post Office and obtain a proof of postage.
Please ensure that all labels and and original packaging is intact for a return.
Returns must be made within 14 days of purchase. Please complete the returns form included in your package.
We endeavour to work through all returns quickly but please allow at least 5 working days for processing.
Returns will not be accepted to our studio address.
International Returns.
Please return your items via your local postal service to the below address using a recorded delivery service for your own insurance. Please allow 5 days for your return to be processed upon receipt.
Iggy & Burt, Returns Department, Unit 10, Peartree Business Centre, South Road, Harlow, Essex, CM20 2BD
Returns will not be accepted to our studio address.
UK Exchanges
We offer free UK exchanges upon receipt of your returned item, provided that the new size is in stock, we will contact you if we are unable to provide an exchange for any reason.
International Exchanges
At this time we do not offer international exchanges, please re-order your item online for the quickest delivery.
Contact Us
If you have any questions or would like to speak to someone directly regarding your order please do not hesitate to contact us here. Or email us at customerservice@iggyandburt.com
Faulty Items
We offer a full refund on shipping cost and item cost if your jumper is faulty for international and UK customers. Please contact customerservice@iggyandburt with your order number, pictures and details of your faulty item and we will get back to you within 2 working days.
Undelivered Items
If, for any reason the courier/ postal service was not able to deliver your item, it will be held with them for a certain period of time ready for re-delivery or collection. If uncollected items exceed the limit they will be returned to us and we will notify you and refund the item.